Creating a Google My Business page is one of the first and most important steps you should take when marketing your business. See our full guide on why it matters and how to do so here.
With that said, sometimes you run into challenges and have questions that only a Google representative could answer. By default, Google doesn't want to encourage consumers to contact them with too many questions though. As such, they can be intentionally vague with instructions on how to get in touch with their team.
Hopefully you find this guide helpful as we've compiled a few of your options below:
Start by familiarizing yourself with the guidelines
Before doing anything, check the guidelines for representing your business on Google. Often times the answer to your question has already been documented here. This is especially helpful if your page gets suspended, as Google typically doesn't provide any reasoning or context behind "why" pages are suspended.
If your page is suspended, check the guidelines and update your page to ensure your business is compliant. The #1 issue is typically that you're trying to claim an address owned by another company. Then, you can respond to your suspension notice and ask the Google team to review your updates.
Check the Help Community
There is a robust Google My Business help community that often has amazing information. If you're stuck, chances are someone else has run into the same thing you have!
Request a Call
Use Google's "Talk to a specialist" tool and request a call. You can do that here.
Report a Problem/Tech Issue
If there is a technical issue (i.e. not related to the content of your page), then you can report that with their tech team here.
Google does not have a phone number that you can call whenever you'd like. However, when money talks, Google listens. In other words, if you're an active Google Ad Words customer, they want to ensure you're happy - and that includes helping you with your Google My Business page.
As an Ad Words customer, you can call this number directly: +1-844-756-8495
You'll need to enter your Account ID. Once that's done, choose the option that you'd like to speak to a specialist about your Google My Business page and you'll be connected directly.