rebel Convert: Frequently Asked Questions

Here are answers to the most common questions about Rebel Convert.

Do I need a separate login for Rebel Convert?
Yes. Rebel Convert is a separate platform from rebel iQ and requires its own credentials. Log in at app.rebelconvert.com. If you do not know your login, check your email for a welcome message or contact our support team.

Is Rebel Convert included in my plan?
Rebel Convert is included with select rebel iQ plans. If you are unsure whether your plan includes it, reach out to our support team via live chat and we can check your account.

Why are my leads not showing up in Rebel Convert?
The most common cause is a sync or setup issue between your rebel iQ account and Rebel Convert. First, verify that your leads are appearing in My Leads inside rebel iQ. If they are in My Leads but not in Rebel Convert, contact our support team and we will investigate the connection.

Can I use My Leads instead of Rebel Convert for follow-up?
You can use My Leads for basic follow-up tasks like sending a one-off text or email, logging a call, or adding notes. However, Rebel Convert is where the real power is — automated sequences, pipeline management, and the full Conversations inbox. We recommend using both.

What is GoHighLevel and why does it matter?
Rebel Convert is powered by GoHighLevel (GHL) — a widely used CRM and automation platform. This means your Rebel Convert account has access to the full GHL feature set, and there is a large library of help articles and tutorials available at the GoHighLevel Help Portal (help.gohighlevel.com).

Who do I contact for help with Rebel Convert?
For questions about the connection between rebel iQ and Rebel Convert (lead sync, account access, etc.), contact the rebel iQ support team via live chat. For questions about how to use features inside Rebel Convert, visit the GoHighLevel Help Portal at help.gohighlevel.com.

Is there a way to get a walkthrough of the platform?
Yes — we offer a live orientation webinar specifically for Rebel Convert. You can register at the link in the "Rebel Convert Platform Orientation" article. The webinar covers everything you need to get started.

Can I import my existing contacts into Rebel Convert?
Yes. GoHighLevel supports contact imports via CSV file. For step-by-step instructions, visit the GoHighLevel Help Portal and search for "import contacts."

Still Have Questions?
Our support team is available via live chat. Click the chat icon in your rebel iQ account or visit the rebel iQ help center to start a conversation.

For in-depth Rebel Convert feature guides:
GoHighLevel Help Portal