How to Downgrade or Change Your Plan

Plan changes go through your success manager, not a self-serve toggle.

Quick Answer
To downgrade or otherwise change your plan, connect with your success manager. They'll walk you
through available options and confirm the change with you directly.
 

How to request a plan change
 

1. Reach out to your success manager, or contact our support team to get connected with one, to book
time to discuss your account.
2. Let them know what you're looking to change — for example, moving to a lower tier, adjusting addons, or switching billing frequency.
3. They'll confirm what's available for your account and any impact on pricing or features.
4. Once you agree on the change, they'll process it and confirm the effective date.