How to log into your Wordpress Website by rebel iQ

If you're already proficient with WordPress and simply need administrator credentials to access your website, you can request access from our team:

1. Submit your request for Wordpress access here
2. In your request, please include:
   • Your name and company
   • The website URL you need access to
   • Your reason for needing admin access
   • Your preferred email for receiving credentials

Our team will review your request and provide secure admin credentials, typically within one business day.

At rebel iQ, we take the security of your WordPress website seriously. That's why we protect all client websites with two-factor authentication (2FA) using Google Authenticator. 

What is Two-Factor Authentication?

Two-factor authentication adds an extra layer of security to your website beyond just a password. It requires:

1. Something you know (your password)
2. Something you have (your smartphone with the Google Authenticator app)

This means that even if someone discovers your password, they still can't access your website without also having your phone. According to security experts, this simple addition makes your website up to 99% less likely to be compromised.

How Google Authenticator Works

Google Authenticator generates temporary, time-based security codes that change every 30 seconds. Here's how it works:

• Your WordPress site and the Google Authenticator app share a secret key
• This key is used by a special algorithm to generate matching 6-digit codes
• The codes are synchronized based on the current time
• Each code only works for 30 seconds before a new one is generated
• The app works even without internet access or cell service, as it only needs the secret key and the current time

Setting Up Two-Factor Authentication (First-Time Users)

If this is your first time logging into your WordPress site managed by rebel iQ, follow these steps to set up two-factor authentication:

Step 1: Install the Google Authenticator App

1. On Android: Download from Google Play Store
2. On iPhone: Download from App Store

Step 2: First Login

1. Go to your WordPress login page and enter your username and password
2. You'll see a "Setup Two-Factor Authentication" screen
3. Click the "Continue" button

Step 3: Set Up App-Based Authentication

1. On the next screen, select "Mobile App"
2. You'll see a QR code on the screen, along with a secret key (a series of letters and numbers)
3. The QR code is simply a visual representation of the secret key that can be scanned with your phone

Step 4: Connect Your Phone

1. Open Google Authenticator on your phone
2. Tap the "+" button
3. Choose one of these two options:
   • EASIEST METHOD: Select "Scan QR code" and point your camera at the QR code on your screen
   • ALTERNATIVE METHOD: Select "Enter a setup key" and manually type the secret key shown on your computer screen
4. Label the account (for example, "My WordPress Site")

Step 5: Complete Setup

1. The app will now show a 6-digit code that changes every 30 seconds
2. Enter the current code in the verification field on your WordPress site
3. Click "Verify" to complete the setup

Step 6: Save Backup Codes

1. After verification, you'll see backup codes - these are your emergency access codes
2. Download or write down these codes and store them somewhere safe
3. Each backup code can only be used once, so keep them secure
4. You'll need these if you ever lose access to your phone

Step 7: You're All Set!

• Two-factor authentication is now active
• You'll be directed to your WordPress dashboard

Regular Login Process (After Setup)

Once you've completed the initial setup, here's how to log in to your WordPress site in the future:

1. Visit your WordPress login page 
2. Enter your username and password
3. When prompted for the verification code:
   • Open the Google Authenticator app on your phone
   • Look for your site in the app and find the current 6-digit code
   • Enter this code on the WordPress site
4. Click "Verify" to complete the login
5. You'll now have access to your WordPress dashboard

Troubleshooting Tips

If Your Codes Aren't Working

• Check that the time on your phone is correct (the codes are time-based)
• Make sure you're using the most current code shown in the app
• Try waiting for a new code to generate (every 30 seconds)

If You Get a New Phone

1. Install Google Authenticator on your new device
2. Use one of your backup codes to log in to WordPress
3. Go to your user profile and reset the two-factor authentication
4. Follow the initial setup steps again with your new phone

If You Lose Access to Your Phone

1. Use one of your saved backup codes to log in
2. If you don't have your backup codes, contact rebel iQ support for assistance

Need Additional Help?

If you're having trouble logging in or setting up two-factor authentication, our team at Rebel iQ is here to help. Contact us via live chat (lower right hand corner of this page) or submit a request. 

We're committed to keeping your WordPress site secure while making the login process as smooth as possible.