If you're looking to make updates to your WordPress website, it's important to know that this is a separate product from your lead forms dashboard. While both are part of your service with us, the WordPress website is its own standalone instance and is not accessible or editable from within your forms admin panel.
Common Support Request Misunderstanding
Clients often search our support center looking for instructions on how to update their website, but most of the articles here are focused on the forms platform. Website edits are handled exclusively by our team and must be submitted through a dedicated request form.
Need a Website Change?
To request changes to your WordPress website, please submit your request here:
🔗 Submit Website Change Request »
What to Expect
Turnaround Time: Most requests are simple and completed within 1–2 business days (often sooner).
Custom Work: In some cases, requests may fall outside the scope of what’s included in your plan. If that happens, we’ll review the details and let you know if a custom quote is necessary.
Response Time: Our typical response time during business hours is under 2 hours.
Examples of Website Requests We Commonly Handle
Swapping out images or text
Adding or removing team members
Linking social media profiles
Updating contact information or hours
Creating a new page (e.g., testimonials, blog, etc.)
If you're ever unsure whether your request is possible or included, just send it in! Our team will review and get back to you with the next steps.
Need help with your forms instead? You’re in the right place — just search our help center for guides on how to edit, launch, or manage your forms.
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