Uploading Images to Your WordPress Site

If you've tried uploading an image directly to a blog post, team member page, or another section of your WordPress site and received an error — you're not doing anything wrong. WordPress sites on our platform have a specific process for image uploads that's a little different from what you might expect. This article walks you through how it works.

Why Can't I Upload Images Directly?

To keep your website secure, direct image uploads within blog posts, team pages, and other content sections are restricted by default. This helps protect your site from security risks.

Images need to be uploaded through the Media Library using a tool called Apple Simple, and then attached to the section where you'd like them to appear.

How the Process Works

Uploading images on your WordPress site is a two-step process:

Step 1: Upload Your Image via the Media Library

1. Log in to your WordPress admin panel
2. In the left-hand menu, click Media, then click Library
3. At the top of the Media Library page, you'll see the Directory Unlock Apple Simple status bar
4. Click "Directory Unlock Apple Simple" to temporarily unlock the upload window
5. Wait for the green "READY TO UPLOAD – It's Safe to Add Files Now!" message to appear — this means the directory is unlocked and ready (the window stays open for 15 minutes)
6. Click "Add New" or "Select Files" in the upload area to upload your image
7. Your image is now saved in your Media Library

⚠️ Important: Make sure you see the green "READY TO UPLOAD" message before attempting to upload. If it's not showing, the directory is still locked and the upload will fail.

Step 2: Attach the Image to Your Desired Location

Once the image is uploaded in the Media Library, navigate to the section where you'd like it to appear — your blog post, team member page, etc. — and select the already-uploaded image from the media library rather than uploading a new file.

Don't Have This Feature Yet?

The Apple Simple tool may not be enabled on your site yet. If you don't see it in your Media Library, reach out to our support team and we'll get it added for you.

To request it: Contact us via email or live chat and let us know you need the image upload tool called Apple Simple enabled on your site. We'll take care of it and follow up when it's ready.

Need Help Walking Through It?

If you'd like assistance with either step — getting the tool enabled or uploading your first image — our support team is happy to help. Reach out anytime via email or live chat.